Massage FAQs

How much do you charge for a massage?

1 hour massage: £85
90 minute massage: £120
2 hour massage: £150


How can I pay?
We take payment at the end of each appointment. We accept most major debit and credit cards including Visa, MasterCard and American Express. You are welcome to pay in cash if you prefer.
We do not accept cheques.


Do you do outcalls?
We do not currently provide an outcall service.


Are you qualified?
Yes. Ashley has an ITEC qualification in Holistic Swedish massage which includes Deep Tissue massage.


Do you make use of anything else during your massages?
Sometimes we use a Genie head massager which gives a gentle tingling sensation. It looks a bit like an egg whisk!

We can also use a handheld Tappymed II massager (pictured) which gives you a thorough massage for sore, stiff and tense muscles from the neck and shoulders to the soles of your feet. The different heads provide different types of massage. All of them can be used with or without heat.

In the autumn and winter we also use Orli Massage Candles. The candles are used to light the room. As the candle melts, we then use that melted wax in the massage.

The candles are made from a high quality soybean oil. It is combined with shea butter, cocoa butter and vitamin E. These ingredients al have properties which are beneficial for your skin.


How do I get to your studio in Camberley?
You can see full details of our location and how to get there on the Location Page Please either park in the drive or directly outside the house if possible.


Are you insured?
Yes. We are insured against the (highly unlikely) event that you are injured during a treatment. Our insurance documents are available for you to inspect if you wish.


Are all my details kept confidential?
Yes. When you arrive for your first appointment we will ask you to fill out a short questionnaire about your health. Please allow extra time for this. All your personal details, including contact details, are completely confidential. None of your details will be passed to a third party.


Do you play music during a treatment?
You have a choice. We can play background music or relaxing sounds. Our therapy room has an iPod with a wide choice of soothing music or sounds from nature (for example waves, surf, birds, a forest, tropical rain or a thunderstorm). Alternatively, we can treat you in silence if you prefer.


What oils do you use for massage?
We use grape seed oil for our massages as there's no chance that you will be allergic to it. The oil is warmed before it touches your body, creating that extra luxurious and sensual feel.


What should I wear for a massage?
If you are coming for a Swedish massage, the oils may damage your clothes when you get dressed again, so please wear something old. If you are coming for a Sports massage or Shiatsu massage please wear loose-fitting baggy clothes. Please don’t wear jeans.


Can I have a shower afterwards?
Yes. A shower is located right next to the treatment room. You will probably find that, a few minutes after the treatment, the oil will have been absorbed by your body. Please tell us if you would like to use the shower when you book, as we will need to allow extra time for your appointment.


Are the towels washed regularly?
Yes. All the towels and couch covers are washed after every appointment. We use the finest, very heavy, large Egyptian cotton towels to make sure you are warm enough when lying on the massage table at the beginning of the treatment.


Are there any medical reasons why I can't come for a massage?
You shouldn't come for a massage if:

You have a fever
You have a contagious or infectious disease
You are under the influence of alcohol or drugs
You had an operation recently
You have neuritis
You have a skin disease.


When do I need to get my doctor's permission to have a massage?
You should get your GP's permission if any of the following applies to you:

Cardio vascular conditions (thrombosis, plebitis, hypertenion, hypotension, heart conditions)
Haemophilia
Medical oedema
Osteoporosis
Arthritis
Nervous/Psychotic conditions
Epilepsy
Recent Operations
Diabetes
Asthma
Any dysfunction of the nervous system (e.g. Muscular sclerosis, Parkinson's disease, Motor neuron disease)
Bell's Palsy
Trapped/Pinched nerve (e.g. sciatica)
Inflamed nerve
Cancer
Postural deformities
Spastic conditions
Kidney infections
Whiplash
Prolapsed disc
Undiagnosed pain
Acute rheumatism
When taking prescribed medication
Any condition already being treated by a GP or another complementary practitioner


Are there any conditions which mean you won't be able to do a full-body massage?
If any of the following applies to you, we will not be able to massage on or around the affected areas:

Undiagnosed lumps, bumps or localised swelling
Varicose veins
Gastric ulcers
Bruising
Cut or abrasions
Scar tissue (2 years after a major operation and 6 months for a small scar)
Haematoma
Hernia
A fracture within the last three months
Cervical spondylitis
Conditions affecting the neck
Sunburn
Undiagnosed pain
Inflammation
You have eaten a heavy meal


What if I cancel my appointment?
If you cancel your appointment within 24 hours, or don't show up, you will still be charged the full treatment fee. If you cancel with more than 24 hours' notice, we are happy to re-schedule your appointment for free.


Can I book an appointment for today?
Yes. Some people book a week or more in advance; some people are looking for an appointment on the same day. If you are looking for a same-day appointment, you may find that the times we have available are much more limited.


What happens if I am early or late for my massage appointment?
Please do your best to arrive on time but if you are a few minutes early or late for your appointment, don’t worry. If you are early, we have a waiting area for you to sit in. There is free Wifi. Please call if you are going do be late.


How do I get in contact with you?
You can find full details on the Contact Page. You can call, whatsapp or text on 07902 716 499 and should get a fairly swift response during the week between 10am and 7pm.


General FAQs
Massage FAQs
Waxing FAQs