FAQ

Waxing FAQs
Massage FAQs

What hours do you work?
Ashley is available at the following times each week:

Monday ........10am - 7pm
Tuesday ...... 10am - 7pm
Wednesday ..10am - 7pm
Thursday ..... 10am - 7pm
Friday .......... 10am - 7pm
Saturday ...... 10am - 2pm
Sunday ......... not available
Bank Holidays ..... not available


How can I pay?
We take payment at the end of each appointment. We accept most major debit and credit cards including Visa, MasterCard and American Express. You are welcome to pay in cash if you prefer.
We do not accept cheques.


Do you do outcalls?
We do not currently provide an outcall service.


Are you qualified?
Yes. Ashley has an ITEC qualification in Holistic Swedish massage which includes Deep Tissue massage.


How do I get to your studio in Camberley?
You can see full details of our location and how to get there on the Location Page Please either park in the drive or directly outside the house if possible.


Are you insured?
Yes. We are insured against the (highly unlikely) event that you are injured during a treatment. Our insurance documents are available for you to inspect if you wish.


Are all my details kept confidential?
Yes. When you arrive for your first appointment we will ask you to fill out a short questionnaire about your health. Please allow extra time for this. All your personal details, including contact details, are completely confidential. None of your details will be passed to a third party.


Do you play music during a treatment?
You have a choice. We can play background music or relaxing sounds. Our therapy room has an iPod with a wide choice of soothing music or sounds from nature (for example waves, surf, birds, a forest, tropical rain or a thunderstorm). Alternatively, we can treat you in silence if you prefer.


What if I cancel my appointment?
If you cancel your appointment within 24 hours, or don't show up, you will still be charged the full treatment fee. If you cancel with more than 24 hours' notice, we are happy to re-schedule your appointment for free.


Can I book an appointment for today?
Yes. Some people book a week or more in advance; some people are looking for an appointment on the same day. If you are looking for a same-day appointment, you may find that the times we have available are much more limited.


What happens if I am early or late for my massage appointment?
Please do your best to arrive on time but if you are a few minutes early or late for your appointment, don’t worry. If you are early, we have a waiting area for you to sit in. There is free Wifi. Please call if you are going do be late.


How do I get in contact with you?
You can find full details on the Contact Page. You can call, whatsapp or text on 07902 716 499 and should get a fairly swift response during the week between 10am and 7pm.


Massage FAQs
Waxing FAQs